> ## Documentation Index
> Fetch the complete documentation index at: https://manual.risegroup.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Your Business Bank Account to Rise

> Link your business bank account to Rise using secure open banking, and set up the separate payment mandate that lets Rise pay your supplier invoices.

Connecting your bank is the step that brings Rise to life. Once your account is linked, Rise pulls in your transactions and the AI categorises, reconciles, and flags whatever needs your attention.

There are **two separate things** to set up, and they run on different timelines.

<CardGroup cols={2}>
  <Card title="Read access" icon="eye">
    Open banking (PSD2). Lets Rise **see** your transactions and balance. You set it up yourself in about 15 minutes.
  </Card>

  <Card title="Payment mandate" icon="paper-plane">
    A bank agreement and power of attorney. Lets Rise **pay** your supplier invoices. Your bank needs **1–3 weeks** to process it.
  </Card>
</CardGroup>

<Warning>
  Start the payment mandate first, even though it's the last thing you'll use. The bank's processing time is the one part nobody can speed up. Tell your Rise team you want payments enabled, and set up read access while the paperwork is in motion.
</Warning>

## How read access works

Rise connects to your bank through **open banking**, the regulated framework established under PSD2. Rise gets read-only access to your transaction data through your bank's official API. Your login credentials are never shared with Rise or stored on Rise's servers — you authenticate directly with your bank. You can revoke the connection at any time, from Rise or from your bank.

Read access cannot move money. Paying invoices requires the separate mandate covered further down this page.

## Before you start

Most failed connections come down to a setting in your bank, not a problem in Rise. Check these first.

<AccordionGroup>
  <Accordion title="All banks">
    * You have personal banking credentials (mobile ID or your bank's authentication app) on the **same phone** as Rise.
    * You have access rights to the company account in your bank's online service.
    * Third-party (PSD2) access is enabled for your company. **This is not on by default at every bank.**
  </Accordion>

  <Accordion title="OP — open the access rights in online banking" icon="circle-exclamation">
    OP does not allow third-party services by default. You open the rights yourself at op.fi — there's no need to call.

    On the [Users and access rights page](https://www.op.fi/web/corp/auth/asiakkuus/kayttooikeudet) (the interface is in Finnish):

    1. Select the user.
    2. Open the **Lisää** (More) menu and choose **Muokkaa käyttöoikeuksia** (Edit access rights).
    3. Pick the account or accounts under **Maksaminen ja laskutus → Tilikohtaiset käyttöoikeudet** (Payments and invoicing → Account-specific access rights).
    4. Tick both **Tiedonsaanti- ja maksuoikeus** (right to information and payment) and **Maksuoikeus kolmansien osapuolien palvelussa** (payment right in third-party services).
    5. Choose **Tallenna** (Save).

    **Both selections are needed.** The information right alone is not enough for a third-party service.

    Rights are granted per account and per user, so remember every account you want in Rise and everyone who will connect one — including yourself.

    If the page doesn't show these options, or you can't edit rights, call OP's business customer service. The same thing can be arranged with an agreement sent for electronic signature, which activates in about an hour.

    Authentication for OP business customers runs through the **OP Yritysmobiili** app — not the personal OP-Mobiili. Install it on the same phone as Rise.
  </Accordion>

  <Accordion title="Nordea — Business or Corporate Netbank">
    Nordea runs two business services and you pick one in Rise. Choosing the wrong one produces the same error as a missing access right, so settle this first.

    If you log in to Nordea Business on your phone or in the browser, you're on **Nordea Business** — this is most Rise customers. Corporate Netbank is a separate service you would know you had: it's agreed with a cash management contact, not opened online.

    **Neither one requires you to order anything.** Nordea needs no extra agreement for third-party access, and since 5 October 2022 the right to authorise it is included in administrator rights by default. What differs is who may authorise and how they identify themselves.

    | | Nordea Business | Corporate Netbank |
    | - | - | - |
    | **Who authorises** | Anyone authorised for the agreement. The main user (*pääkäyttäjä*) has full rights by default; other users have only what the main user granted them. A sole trader is automatically the main user. | An administrator with confirm rights. Under a two-administrator rule, **both must be present during the authorisation** — alone it cannot be completed. |
    | **How you identify** | Your normal Nordea Business login | The **Logon ID** from *My profile* — not a personal identity number. Finnish login also uses the 8-digit business ID with no hyphen. |
    | **Also needed** | Nothing | The **agreement number** from the Corporate Netbank interface, and the Nordea ID app activated for that administrator |
    | **Consent lasts** | Up to 180 days | Up to 90 days |

    **One rule applies to both:** only accounts categorised as transaction, savings or currency are returned. An account categorised as *other* stays invisible to Rise even though you see it normally in your bank. If an account is missing after an otherwise successful connection, this is usually why — ask Nordea to change its category.
  </Accordion>
</AccordionGroup>

## Connect your account

<Steps>
  <Step title="Open bank connections">
    In Rise, go to **Settings → Bank Connections → Add Bank**.
  </Step>

  <Step title="Find your bank">
    Search by name or filter by country. If your bank offers several business services, pick the one you actually use to log in.
  </Step>

  <Step title="Authenticate with your bank">
    Rise redirects you to your bank. Log in as you normally would. This happens entirely in your bank's environment.
  </Step>

  <Step title="Select your accounts">
    Confirm which accounts Rise may read. Rise only ever requests read access here.
  </Step>

  <Step title="Return to Rise">
    Wait for the confirmation screen before closing the app.
  </Step>
</Steps>

<Note>
  Your bank's authentication usually opens a separate app, so leaving Rise mid-flow is unavoidable. If the return screen shows an error or keeps loading, **don't retry straight away**. Close Rise, reopen it, and check **Settings → Bank Connections** — the connection has often gone through. If the account still isn't listed after 15 minutes, contact support with the bank name and the time you tried.
</Note>

## After connecting

* **Transactions are fetched four times a day** — the maximum PSD2 allows without you authenticating each time.
* **Your balance updates in real time**, every time you open the app.
* **No balance showing at all?** An access right is probably missing for that account at your bank.
* **History depends on your bank** — typically 90 days to 24 months, retrieved when you connect.
* **Consent expires and has to be renewed.** Usually after 180 days, though some banks set it as short as 80. Rise notifies you before it runs out, and renewing takes the same few minutes as the original setup.

<Note>
  Renewal is the price of open banking, and it is worth paying. Traditional accounting systems pull account data over the banks' legacy web-services channel: that consent never expires, but transactions update only once a day and the fetches are billed per batch. In Rise they arrive four times a day with no separate fetch batches — the books are current the same day rather than the next.
</Note>

## Enable payments

Read access lets Rise see your account. Sending payment files to your bank is a different arrangement: it needs a **bank connection agreement (Web Services)** and a **power of attorney** authorising a data processor to handle your machine-readable payment traffic. Rise's data processor is **Netbox Finland Oy**.

### What you need

* **Signing authority** in the company. Associations, foundations, and housing companies need a board decision.
* Your business ID and the IBANs of the accounts payments will leave from.
* About two weeks.

<Steps>
  <Step title="Tell Rise you want payments enabled">
    Name the accounts to be used. Rise sends you the power of attorney pre-filled with the data processor's details.
  </Step>

  <Step title="Sign the power of attorney">
    Signed by someone with signing authority. Most banks handle this as an electronic form with electronic signature.
  </Step>

  <Step title="Your bank opens the connection">
    You receive a certificate and, at most Finnish banks, a two-part transfer key — one part arrives by SMS. Pass it to Rise through the channel we agree, never by email.
  </Step>

  <Step title="Rise configures the connection">
    We tell you when it's ready, then run one small test payment with you before normal payment runs begin.
  </Step>
</Steps>

### What the agreement covers

If your bank asks which data types to include:

| Data type | Used for |
| - | - |
| Payment file (SEPA pain.001) | Paying supplier invoices |
| Payment status report (pain.002) | Telling Rise whether the bank accepted or rejected each payment |
| Bank statement (camt.053) | Reconciling the books |
| Reference payments (camt.054) | Marking sales invoices paid |

The mandate covers euro accounts. Foreign currency accounts are agreed with your bank separately.

<Tip>
  You don't configure payment settings yourself. If Rise ever routes you to a screen labelled **WS settings**, that's an accountant tool — contact support instead.
</Tip>

## Troubleshooting

<AccordionGroup>
  <Accordion title="An error appears as soon as I pick my bank">
    Almost always a missing third-party access right or the wrong service selected. See **Before you start** above. This isn't a fault in Rise, and retrying won't change it.
  </Accordion>

  <Accordion title="The screen keeps loading when I return from my bank">
    Close Rise completely, reopen it, and check **Settings → Bank Connections**. The connection often succeeded even when the return screen didn't say so. Wait 15 minutes before trying again, and contact support with the bank name and time if the account never appears.
  </Accordion>

  <Accordion title="The account is connected but shows no balance">
    The balance refreshes every time you open the app, so close Rise and reopen it first. If it's still empty, check the access rights at your bank — at OP, both selections must be ticked for that specific account.
  </Accordion>

  <Accordion title="Some of my accounts didn't come through">
    At OP, rights are granted per account, so check that the missing account was selected in the access rights. At Nordea, only accounts categorised as transaction, savings or currency are returned — an account categorised as *other* stays invisible even though you see it normally in your bank. Ask Nordea to change its category.
  </Accordion>

  <Accordion title="An invoice is approved but the payment doesn't leave">
    The payment mandate isn't live yet. Contact support and we'll tell you where the paperwork stands.
  </Accordion>

  <Accordion title="My connection expired">
    Open banking consent needs periodic renewal — usually every 180 days, though some banks set it as short as 80. Go to **Settings → Bank Connections**, find the account, and click **Reconnect**.
  </Accordion>

  <Accordion title="My bank isn't in the list">
    Contact [support@risegroup.eu](mailto:support@risegroup.eu) and we'll tell you whether it's on the roadmap. In the meantime, upload statements manually under **Settings → Bank Connections → Upload Statement** (CSV and OFX).
  </Accordion>

  <Accordion title="I connected the wrong account">
    Go to **Settings → Bank Connections**, click **Disconnect**, then add the correct account. Your accountant team can clean up any transactions already imported — ask in the in-app chat.
  </Accordion>
</AccordionGroup>

## When something doesn't work

Contact your Rise team through the in-app chat or [support@risegroup.eu](mailto:support@risegroup.eu). Include four things:

1. What you were doing
2. Which bank
3. The time it happened
4. A screenshot of the error

The timestamp is what lets us find the event in the logs.


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