> ## Documentation Index
> Fetch the complete documentation index at: https://manual.risegroup.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Rise Financial Group — Support and Sales Enquiries

> Reach your Rise accountant team in the app, email support, book a meeting, or call directly — we respond within one business day.

The fastest way to get help is to message your accountant team directly in the Rise app — they know your books and can answer questions about your specific situation without you needing to explain your setup from scratch. For general inquiries, or if you're not yet a customer, use the options below.

<Note>
  If you're already a customer, [Talking to Your Accountant](/account/communication) is the page you want — it covers the chat, sending files, the AI accountant, and response times.
</Note>

## Contact Options

<CardGroup cols={2}>
  <Card title="In-App Chat" icon="comment">
    Message your certified accountant team directly from the Rise mobile app or web dashboard. This is the best channel for questions about your books, expenses, invoices, or compliance — your team has full context on your account.
  </Card>

  <Card title="Email Support" icon="envelope">
    For general questions, contact [support@risegroup.eu](mailto:support@risegroup.eu). For new customer inquiries, email [jani@risegroup.eu](mailto:jani@risegroup.eu).
  </Card>

  <Card title="Phone" icon="phone">
    Call Jani Karhunen, Country CEO (Finland): [+358 44 776 7828](tel:+358447767828). Available during Finnish business hours.
  </Card>

  <Card title="Book a Meeting" icon="calendar">
    Schedule a call at [meetings-eu1.hubspot.com/jani1](https://meetings-eu1.hubspot.com/jani1) to discuss whether Rise is right for your business.
  </Card>

  <Card title="WhatsApp" icon="whatsapp">
    Chat with the team on WhatsApp: [+358 44 776 7828](https://wa.me/358447767828).
  </Card>
</CardGroup>

## Response Times

Here's what to expect when you reach out, depending on how you contact us:

| Channel | Response Time |
| - | - |
| In-app chat (existing customers) | Within 1 business day for routine questions; same-day for urgent matters |
| Email | Within 1 business day |
| Phone / WhatsApp | Direct and immediate during Finnish business hours |

<Note>
  For urgent compliance matters — such as an incoming tax audit or a missed filing deadline — mark your message as urgent in the app. Your accountant team escalates these same-day.
</Note>


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